Making a Pet Health Plan Claim

If your pet has been injured or is ill, we understand how stressful this can be. Please know that we’ll do everything we can to make things as easy as possible.

To make a Pet Health Plan claim, just follow these simple steps.

Claiming Online

The easiest way to claim is online. Simply upload a copy of the itemised invoice and the consultation notes from your vet visit via Customer Self Service.

Please note that if this is your first claim we require your pet’s full medical history from all previous vets since you have owned your pet. If your pet was adopted at an older age please supply adoption paperwork and medical records since adoption.

For new users please register here.

For existing users please log in to Customer Self Service.

Paper Claiming

If you prefer to submit a paper claim please follow the 2 simple steps below:

Step 1. Fill out a claim form
Download and complete a Pet Health Plan claim form. As your vet must complete and sign a section of the claim form take it with you when you visit your vet.

DOWNLOAD A CLAIM FORM 

Step 2. Send us your claim form
Once your vet has filled out section 2 and signed the form please send it, together with the original itemised invoice and the consultation notes from the visit to:

InsuranceLine Pet Health Plan Claims Department
Locked Bag 9021
Castle Hills NSW 1765

Please note that if this is your first claim we require your pet’s full medical history from all previous vets since you have owned your pet. If your pet was adopted at an older age please supply adoption paperwork and medical records since adoption.

Receive Your Benefits

Your claim will be processed straight away, unless we need to check your pet’s veterinary records, in this case there could be a delay before your claim is processed. Once your claim is finalised we will send you the benefit in a cheque or transfer your benefit into a nominated bank account. To update banking details or other personal details please log in to Customer Self Service.