Life Insurance

Here you can find answers to the most common questions we're asked about Life Insurance.

For anything else, call us on 13 77 87 or refer to the Life Insurance Combined Product Disclosure Statement (PDS) and Financial Services Guide (FSG).

• What's covered and what's not?

  Our underwritten Life Cover covers you for death and the diagnosis of terminal illnesses with a life expectancy of less than 12 months . This does not include suicide or intentional self-injury in the first 13 months. 
  
  Some causes of death may be excluded from your individual policy depending on your occupation, health and lifestyle or other special circumstances. When you apply we’ll clearly explain any exclusions. 
  
  If you have a Basic Life Cover policy you are covered for death and the diagnosis of a terminal illness with a life expectancy of less than 12 months. You are not covered for: 
  

  - Pre-Existing Medical Conditions unless it can be proved to our satisfaction that you have been Free of the Condition for the five years following the Cover Commencement Date, reinstatement or an increase in Cover you apply for.  

  - Suicide and Intentional self- injury during the first five years following the Cover Commencement Date, reinstatement or any increase in Cover you apply for. 

  - A Dangerous Occupation or Dangerous Pastime at any time following the Cover Commencement Date, 

  - Participation in any criminal activity at any time

  - A Known Genetic Condition.

  For more info about your options if you have a pre-existing medical conditions, work in a dangerous occupation and/participate in dangerous pastimes click here.

  
  

  You should read the Combined Product Disclosure Statement and Financial Services Guide for all the details of what is and isn't covered.

• What happens if I leave out information when I apply?

  It's very important to give us all the information we request when you apply for Life Insurance, and to answer all of our questions honestly and completely. If there’s a claim, we’ll need to check your medical records – and if it turns out you didn’t reveal something important, we may have to refuse the claim.

• Will my premiums go up?

  We work hard to give everyone great value cover – it’s at the heart of everything we do. Unfortunately, the cost of providing Life Insurance does increase as you get older. This means your premiums generally increase over time. To help, if anything does change, we’ll always give you at least 30 days’ notice so you can decide what you’d like to do. Adding another person to your policy or increasing your cover amount will also cause your premiums to go up. If you choose our Inflation Protection option, your cover amount will grow over time, protecting the value of your payout against inflation. This means your premiums also rise slightly from year to year in line with your increased benefit amount.

• If I cancel my policy, will I get a refund?

  When you take out Life Insurance from InsuranceLine, we give you a 30 day money back guarantee - so if you cancel your Life Insurance policy in the first 30 days from when you receive your policy documentation we’ll give you a complete refund. After that, there are no refunds.

• How does Optional Illness and Injury Cover work?

  If eligible, you can choose up to 95% of your life insurance cover amount to a maximum of $250,000 across the following: Major Illness Cover, Cancer Cover and Serious Injury Cover. This cover provides a lump sum payment that draws down on your main life insurance cover, to assist with medical and out-of-pocket expenses while you’re recovering from certain sicknesses or injuries. Later, your family can access your remaining life insurance cover in the event of your passing. Learn more >

  Want to know more about our Life Insurance? Get a quote and apply online or call 13 77 87 today.

• Who will my family deal with during a claim?

  Your family will be given a dedicated Claims Manager whose details will be on the accompanying cover letter that we’ll send in the event of a claim. They’ll personally oversee the case and help your family work through the details of the claim.
  
  Your dedicated Claims Manager will explain anything that is not covered or talk through any concerns your family may have.

  Want to know more about our Life Insurance? Get a quote and apply online or call 13 77 87 today.