Making a Funeral Insurance Claim

If you’ve recently had someone unexpectedly pass away, we’re very sorry for your loss. We’ll do everything we can to make things as easy as possible.

To make a Funeral Insurance claim, just follow these simple steps.

Step 1: Contact us

Call us on 13 77 87 to let us know you'll be making a claim.

Please note that we are closed on public holidays. You can send us an email using our enquiry form and we will respond to you during operating hours.

Your responsibilities when dealing with us:
We all deserve to feel safe and to be treated with respect. When you contact us, you can always expect our staff to provide helpful and respectful service. We also ask that you are respectful of our staff as we don’t accept abusive, threatening or violent behaviour.

Step 2: Send us the details

When you're ready, please send us the following documents:

1. A completed Claim Form
   
   
   Download claim form
   
   
   
2. A certified copy of the Death Certificate, Medical Attendant’s Certificate or another document showing evidence of death
3. A certified copy of the deceased’s birth certificate, passport or another official document showing their date of birth
4. A certified copy of proof of your identity and your relationship to the deceased

Please note:

Documents provided must be in English.

Certification of documents is only required on benefits above $20,000; where death has occurred outside of Australia; or when claiming an Accidental Death benefit. A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.

You can send your documents to us via:

• Fax: 1800 245 662
• Email: claims@insuranceline.com.au
• Mail:
  Insuranceline Claims
  Reply Paid GPO Box 5380
  Sydney NSW 2001 (no stamp required)

We will contact you to let you know how your claim is progressing. If there are other people insured on your policy we’ll update it and send out new policy documents once your claim is processed.

Do you need help?

If you assistance with your claim, please contact us. We know that adjusting after someone dies is never easy, but help is never far away.

If you’re experiencing financial difficulties, Centrelink may be able to help you with a bereavement payment, bereavement allowance or a widow’s allowance. For more information, call Centrelink on 13 28 50.