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Making a Funeral Insurance Claim

If you’ve recently had someone unexpectedly pass away, we’re very sorry for your loss. We’ll do everything we can to make things as easy as possible.

To make a Funeral Insurance claim, just follow these simple steps.

Step 1: Contact us

Call us on 13 77 87 to let us know you'll be making a claim.

Please note that we are closed on public holidays. You can send us an email using our enquiry form and we will respond to you during operating hours.

Step 2: Send us the details

When you're ready, please send us the following documents:

  1. A completed Claim Form

  2. A certified copy of the Death Certificate, Medical Attendant’s Certificate or another document showing evidence of death
  3. A certified copy of the deceased’s birth certificate, passport or another official document showing their date of birth
  4. A certified copy of proof of your identity and your relationship to the deceased

Please note:

Documents provided must be in English.

Certification of documents is only required on benefits above $20,000; where death has occurred outside of Australia; or when claiming an Accidental Death benefit. A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.

You can send your documents to us via:
  • Fax: 1800 245 662
  • Email:
  • Mail:
    Insuranceline Claims
    Reply Paid GPO Box 5380
    Sydney NSW 2001 (no stamp required)

We will contact you to let you know how your claim is progressing. If there are other people insured on your policy we’ll update it and send out new policy documents once your claim is processed.

Do you need help?

If you assistance with your claim, please contact us. We know that adjusting after someone dies is never easy, but help is never far away.

If you’re experiencing financial difficulties, Centrelink may be able to help you with a bereavement payment, bereavement allowance or a widow’s allowance. For more information, call Centrelink on 13 28 50.

Backed by TAL

^Offer available to Insuranceline customers who complete an application for an Insuranceline branded and distributed Life Insurance, Income Protection or Funeral Insurance policy between 1 October 2023 and 31 March 2024 (inclusive) and are issued with a policy with a commencement date prior to 00.01AM (AEST) 1st of May 2024. To be eligible policy holders must hold the policy for 4 consecutive months and pay 4 months’ premiums in full. One Gift per customer. View full terms and conditions.

**Bonus 10% more cover is calculated on the fifth anniversary from the Policy Commencement Date. Each adult life insured will have an extra 10% of the average Funeral Insurance Cover amount held during the previous five years added to their Funeral Insurance benefit. Terms and conditions apply. Refer to the PDS for more information.

#Claims paid figures relate to all Insuranceline life insurance policies in the 2021 financial reporting year (1 April2021 to 31 March 2022). All claims on Insuranceline policies are assessed against the relevant policy terms and conditions. These terms and conditions, as well an explanation of the claims process, can be found in the applicable Product Disclosure Statement. Claims are administered and settled by the insurer, TAL Life Limited.

***Insuranceline is the longest standing provider of Funeral Insurance in Australia, based on: Strategic Insight, Actuaries & Researchers. Funeral Insurance means a policy with periodic premium payments that provides a lump sum to help pay for funeral and associated expenses when you die and excludes pre-paid Funeral Plans and Funeral Bonds.

The information provided on this website is general advice only which means it does not take into account your individual needs, objectives or financial situation. For this reason, you should consider whether it is appropriate for you, and before you decide to buy or to continue to hold an insurance product, you must read the relevant Combined Product Disclosure Statement (PDS) and the Financial Services Guide (FSG). The PDS/FSG contains important information which will help you understand the product, including what's covered and what's not covered and to decide whether it is appropriate for you. The Target Market Determination (TMD) for the relevant product, where applicable, is also available.

If you are considering cancelling a policy you already hold in order to replace it with a new policy, make sure you read the terms and conditions of both policies before you make a decision. The cover terms may be different, you may lose benefits accrued under your existing policy, and waiting periods may apply to the new policy. Changes in your personal circumstances (such as your age, health, and employment) that have occurred since your existing policy was originally taken out may also affect your new policy. As your application for a new policy may not be accepted, and some policies may be unable to be reinstated after they have been cancelled, you should consider waiting until your new policy is confirmed before you cancel any existing cover.

Promoted by Insuranceline, a trading name of TAL Direct Pty Limited (of Level 16, 363 George Street, Sydney NSW 2000) ABN 39 084 666 017 AFSL 243260. TAL Life Limited ABN 70 050 109 450 AFSL 237848 issues the life insurance benefits. St Andrew's Insurance (Australia) Pty Ltd ABN 89 075 044 656 AFSL 239649 issues the Involuntary Unemployment Cover.

The ways in which Insuranceline collects, uses, discloses and secures your personal information are set out in the Insuranceline Privacy Policy, which is available free of charge on request.