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Making a Life Insurance Claim

If you’ve recently had someone unexpectedly pass away, we’re sorry for your loss. We’ll do everything we can to make things as easy as possible.

To make a Life Insurance claim, just follow these simple steps.

Step 1: Contact us

Call us on 13 77 87 to let us know you'll be making a claim.

Please note that we are closed on public holidays. You can send us an email using our enquiry form and we will respond to you during operating hours. 

Your responsibilities when dealing with us:
We all deserve to feel safe and to be treated with respect. When you contact us, you can always expect our staff to provide helpful and respectful service. We also ask that you are respectful of our staff as we don’t accept abusive, threatening or violent behaviour.

Step 2: Send us the details

When you're ready, please send us the following documents:

  1. A completed Claim Form



  2. A certified copy of the Death Certificate, Medical Attendant’s Certificate or another document showing evidence of death
  3. A certified copy of the deceased’s birth certificate, passport or another official document showing their date of birth
  4. A certified copy of proof of your identity and your relationship to the deceased

Please note:

Documents provided must be in English.

A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.

You can send your documents to us via:
  • Fax: 1800 245 662
  • Email: claims@insuranceline.com.au
  • Mail:
    Insuranceline Claims
    Reply Paid GPO Box 5380
    Sydney NSW 2001 (no stamp required)

We will start assessing your claim immediately after we have received the required documents, and will contact you if we need any more information.

We will contact you to let you know how your claim is progressing. If there are other people insured on your policy we’ll update it and send out new policy documents once your claim is processed.

Do you need help?

If you assistance with your claim, please contact us.

If you’re experiencing financial difficulties, Centrelink may be able to help you with a bereavement payment, bereavement allowance or a widow’s allowance. For more information, call Centrelink on 13 28 50.

Backed by TAL

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by Insuranceline should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available.

Promoted by Insuranceline, a trading name of TAL Direct Pty Limited (of Level 16, 363 George Street, Sydney NSW 2000) ABN 39 084 666 017 AFSL 243260. TAL Life Limited ABN 70 050 109 450 AFSL 237848 issues the life insurance benefits. Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 issues the Involuntary Unemployment Cover.

The ways in which Insuranceline collects, uses, discloses and secures your personal information are set out in the Insuranceline Privacy Policy, which is available free of charge on request.