Marketing Calls

Why is Insuranceline calling me?

If you have requested a quote via Insuranceline’s website, your details will be entered into our database and scheduled for a call back in response to the enquiry you have made.  If our call comes at a time that is inconvenient for you, please advise the representative who can arrange a more suitable time for a call back. 

If you are an existing Insuranceline customer, we may contact you from time to time to discuss your policy or to discuss new products or changes to existing products. If you do not wish to receive these calls please advise the representative that you do not wish to be contacted.

Do Not Call requests can take up to 48 hours to take effect, so we apologise for any inconvenience caused if any further calls are made to you within this time frame.   
 
Who is calling me?

Insuranceline will never contact you from a private number. When making marketing calls Insuranceline adheres to industry standards which set minimum requirements in four areas: 

•         Restricting the calling hours/days for making marketing and research calls
•         Requiring provision of specific information by the caller
•         Providing for the termination of calls
•         Requiring callers to enable calling line identification
 
Insuranceline’s business hours are between 8am and 8pm Monday to Friday. We do not make calls to customers or prospective customers outside these hours and we do not restrict or hide our calling numbers at any time when calling customers or prospective customers.
 
Insuranceline does have industry competitors, and unfortunately scammers also exist who attempt to contact people impersonating entities in an effort to gain a person’s personal and private information. These entities have no affiliation with Insuranceline whatsoever. If you are not sure who you are speaking to, we suggest asking to speak to a supervisor.

How do I opt out of receiving marketing calls?

You have multiple options for opting out of receiving marketing calls from Insuranceline.  If you are on the phone with us, just let us know that you’d like to be removed from our database. Once we receive a request from a customer to opt out of receiving marketing calls or materials, your number will be added to our opt out list and removed from our systems.

Alternatively, you can log a complaint online via Insuranceline’s website at www.insuranceline.com.au/contact-us/complaints, send an email via Insuranceline’s onlinequestions@insuranceline.com.au address, fax your request to 1800 730 099, or contact Insuranceline’s Customer Care department by telephone on 1300 880 750. 

Should you require any further clarification or information regarding these processes, please contact us via any of the channels listed above.