Who is calling me?
Insuranceline will never contact you from a private number or without your prior consent. When making marketing calls, in addition to complying with hawking prohibition set out in section 992A of the Corporations Act 2001 and ASIC's guidance set out in RG 38, Insuranceline adheres to industry standards which set minimum requirements in four areas:
• Restricting the calling hours/days for making marketing and research calls
• Requiring provision of specific information by the caller
• Providing for the termination of calls
• Requiring callers to enable calling line identification
Insuranceline’s business hours can be found on our Contact Us page. We do not make calls to customers or prospective customers outside these hours and we do not restrict or hide our calling numbers at any time when calling customers or prospective customers.
Insuranceline does have industry competitors, and unfortunately scammers also exist who attempt to contact people impersonating entities in an effort to gain a person’s personal and private information. These entities have no affiliation with Insuranceline whatsoever. If you are not sure who you are speaking to, we suggest asking to speak to a supervisor.
How do I opt out of receiving marketing calls?
You can request to be opted out of receiving marketing calls from Insuranceline via any of the methods listed on our Contact Us page.
If you are on the phone with us, just let us know that you’d like to be removed from our database.
Once we receive your request to opt out, your number will be added to our opt out list and removed from our systems.
Should you require any further clarification or information regarding these processes, please contact us via any of the channels listed on our Contact Us page.