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Marketing Calls

Who is calling me?

Insuranceline will never contact you from a private number or without your prior consent. When making marketing calls, in addition to complying with hawking prohibition set out in section 992A of the Corporations Act 2001 and ASIC's guidance set out in RG38, Insuranceline adheres to industry standards which set minimum requirements in four areas:

  • Restricting the calling hours/days for making marketing and research calls
  • Requiring provision of specific information by the caller
  • Providing for the termination of calls
  • Requiring callers to enable calling line identification

Insuranceline’s business hours can be found on our Contact Us page. We do not make calls to customers or prospective customers outside these hours and we do not restrict or hide our calling numbers at any time when calling customers or prospective customers.

Insuranceline does have industry competitors, and unfortunately scammers also exist who attempt to contact people impersonating entities in an effort to gain a person’s personal and private information. These entities have no affiliation with Insuranceline whatsoever. If you are not sure who you are speaking to, we suggest asking to speak to a supervisor.


How do I opt out of receiving marketing calls?

You can request to be opted out of receiving marketing calls from Insuranceline via any of the methods listed on our Contact Us page.

If you are on the phone with us, just let us know that you’d like to be removed from our database.

Once we receive your request to opt out, your number will be added to our opt out list and removed from our systems.

Should you require any further clarification or information regarding these processes, please contact us via any of the channels listed on our Contact Us page.

Backed by TAL

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by Insuranceline should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available.

Promoted by Insuranceline, a trading name of TAL Direct Pty Limited (of Level 16, 363 George Street, Sydney NSW 2000) ABN 39 084 666 017 AFSL 243260. TAL Life Limited ABN 70 050 109 450 AFSL 237848 issues the life insurance benefits. Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 issues the Involuntary Unemployment Cover.

The ways in which Insuranceline collects, uses, discloses and secures your personal information are set out in the Insuranceline Privacy Policy, which is available free of charge on request.