Making a Claim

You will need to send us the following documents:

1. The Claim and Medical Authority forms.

2. A certified copy of the Death Certificate, Medical Attendant’s Certificate or another document showing evidence of death.

3. A certified copy of the deceased’s birth certificate, passport or another official document showing their date of birth.

4. A certified copy of proof of your identity and your relationship to the deceased.

Please note:

Documents provided must be in English.

A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.

Do you need help?

If you need assistance with your claim, please contact us.

If you’re experiencing financial difficulties, Centrelink may be able to help you with a bereavement payment, bereavement allowance or a widow’s allowance. For more information, call Centrelink on 13 28 50.

You will need to send us the following documents:

1. The Claim form and Initial Medical Report.

2. A certified copy of proof of your identity such as your driver’s license or passport.

3. Any additional medical information you have available.

4. Call us to ascertain the type of financial information we require.

Your claims consultant will also contact you after the initial assessment to request any additional information.

Documents provided must be in English.

A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.

You may be required to provide us with a Progress Medical Report. Your claims consultant will advise you if this is required.

You are responsible for the costs of providing the initial and ongoing information or documents to support your claim. However, we will pay any costs for anything above our standard requirements.

If you need assistance with your claim, please contact us.

You will need to send us the following documents:

1. The Claim form.

2. A copy of the Death Certificate, Medical Attendant’s Certificate or another document showing evidence of death.

3. A copy of the deceased’s birth certificate, passport or another official document showing their date of birth.

4. A copy of proof of your identity and your relationship to the deceased.

These documents must be certified if the death occurs overseas, or the combined value of insurance exceeds $20,000.

Please note:

Documents provided must be in English.

A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.

Do you need help?

If you need assistance with your claim, please contact us. We know that adjusting after someone dies is never easy, but help is never far away.

If you’re experiencing financial difficulties, Centrelink may be able to help you with a bereavement payment, bereavement allowance or a widow’s allowance. For more information, call Centrelink on 13 28 50.

You will need to send us the following documents:

1. The Claim and Medical Authority forms.

2. Any information to confirm the cause of death meets the accidental death policy definition eg. Hospital Discharge Summary, Ambulance Reports, Coroner's Report, etc.

3. A copy of the Death Certificate, Medical Attendant’s Certificate or another document showing evidence of death.

4. A copy of the deceased’s birth certificate, passport or another official document showing their date of birth.

5. A copy of proof of your identity.

These documents must be certified if the death occurs overseas, or the combined value of insurance exceeds $20,000.

Please note:

Documents provided must be in English.

A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.

Do you need help?

If you need assistance with your claim, please contact us. We know that adjusting after someone dies is never easy, but help is never far away.

If you’re experiencing financial difficulties, Centrelink may be able to help you with a bereavement payment, bereavement allowance or a widow’s allowance. For more information, call Centrelink on 13 28 50.

You will need to send us the following documents:

1. The Claim form.

You will need to send us the following documents:

1. The Claim form and Initial Medical Report.

2. A certified copy of proof of your identity such as your driver’s license or passport.

3. Any additional medical information you have available.

4. A certified copy of proof of your identity such as your driver’s license or passport.

5. Call us to ascertain the type of Occupational information we require.

Your claims consultant will also call you after the initial assessment to request any additional information.

Please note:

You are responsible for the costs of providing the initial and ongoing information or documents to support your claim. However, we will pay any costs for anything above our standard requirements.

Documents provided must be in English.

A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.

Do you need help?

If you need assistance with your claim, please contact us.

You will need to send us the following documents:

1. The Claim form.

2. A certified copy of the Death Certificate, Medical Attendant’s Certificate or another document showing evidence of death.

3. A certified copy of the deceased’s birth certificate, passport or another official document showing their date of birth.

4. A certified copy of proof of your identity and your relationship to the deceased.

Please note:

Documents provided must be in English.

A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.

Do you need help?

If you need assistance with your claim, please contact us. We know that adjusting after someone dies is never easy, but help is never far away.

If you’re experiencing financial difficulties, Centrelink may be able to help you with a bereavement payment, bereavement allowance or a widow’s allowance. For more information, call Centrelink on 13 28 50.

You will need to send us the following documents:

1. The Claim form.

2. A certified copy of the evidence of the illness.

3. A copy of recent radiology or histology reports, if applicable.

4. A certified copy of proof of your identity such as your driver’s license or passport.

Please note:

Documents provided must be in English.

A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.

Do you need help?

If you need assistance with your claim, please contact us. We know that adjusting to a major illness is never easy, but there is help available. If you’d like to talk to someone about what you’re going through, you can call one of the following organisations:

• Lifeline 24 hours a day on 13 11 14
• The Cancer Council: 13 11 20
• The Heart Foundation: 13 11 12
• The Stroke Foundation: 1800 787 653

If you’re experiencing financial difficulties, Centrelink may be able to help you with a bereavement payment, bereavement allowance or a widow’s allowance. For more information, call Centrelink on 13 28 50.