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Making a Claim

At Insuranceline, you’re at the centre of everything we do. Right from talking about making a claim to eventually lodging it, we’re there for you every step of the way.

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Most common reasons for accepted claims *^

Supporting our customers and their families through the claims we pay is the most important thing we can do. In 2021/22, we paid $78.7 million in claims.#


Did you know? Life insurance isn’t just about payments to families when a loved one passes away. Of the total number of claims paid, 5.4% helped our customers continue living their lives while recovering from an illness or injury.

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Our claims process

1

To make a claim, call us on 13 77 87, 9am - 5.30pm AEST Monday to Friday or send us an enquiry and we’ll contact you.

2

When you’re ready, send us a completed claim form and submit any relevant documents. Refer to your product type above to download a claim form and know which documents you may need to provide.

3

Once we’ve received the completed claim form and supporting documents, we’ll assess the claim and advise you of the outcome.

4

If your claim is accepted, we will make the payment to you or your nominated beneficiary/ies. All claims are paid in Australian dollars.

What else can we help you with?

Please select an option below.

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Backed by TAL

*^Claims statistics based on the total number of decided claims that were accepted between 1 April 2021 and 31 March 2022. A claim is decided on when a decision is reached as to whether or not the claim is payable.

^The 5% discount offer is only available to customers who take out a quote and new Insuranceline Life Insurance, Income Protection Insurance or Funeral Insurance policy between 1 August – 31 October 2024. The 5% discount will be automatically applied to your Insuranceline Life Insurance, Income Protection Insurance or Funeral Insurance premium for the life of the policy.

Insuranceline Win 1 of 5 $1000 Visa Cards (Competition): Competition closed on 31st of July 2024. Winners will be sent an email and will be attempted to be notified via phone within two (2) business days of the Prize Draw and Time, as listed in the table in Condition 13 of the full terms and conditions and published on www.insuranceline.com.au/campaigns/competition-terms.. Authorised under NSW Permit Number NTP/09255, ACT TP24/00483, & SA Licence No. T24/388.

**Bonus 10% more cover is calculated on the fifth anniversary from the Policy Commencement Date. Each adult life insured will have an extra 10% of the average Funeral Insurance Cover amount held during the previous five years added to their Funeral Insurance benefit. Terms and conditions apply. Refer to the PDS for more information.

#Claims paid figures relate to all Insuranceline life insurance policies in the 2021 financial reporting year (1 April2021 to 31 March 2022). All claims on Insuranceline policies are assessed against the relevant policy terms and conditions. These terms and conditions, as well an explanation of the claims process, can be found in the applicable Product Disclosure Statement. Claims are administered and settled by the insurer, TAL Life Limited.

***Insuranceline is the longest standing provider of Funeral Insurance in Australia, based on: Strategic Insight, Actuaries & Researchers. Funeral Insurance means a policy with periodic premium payments that provides a lump sum to help pay for funeral and associated expenses when you die and excludes pre-paid Funeral Plans and Funeral Bonds.

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by Insuranceline should consider the relevant Combined Product Disclosure Statement (PDS) and the Financial Services Guide (FSG). The Target Market Determination (TMD) for the relevant product, where applicable, is also available.

If you are considering cancelling a policy you already hold in order to replace it with a new policy, make sure you read the terms and conditions of both policies before you make a decision. The cover terms may be different, you may lose benefits accrued under your existing policy, and waiting periods may apply to the new policy. Changes in your personal circumstances (such as your age, health, and employment) that have occurred since your existing policy was originally taken out may also affect your new policy. As your application for a new policy may not be accepted, and some policies may be unable to be reinstated after they have been cancelled, you should consider waiting until your new policy is confirmed before you cancel any existing cover.

Promoted by Insuranceline, a trading name of TAL Direct Pty Limited (of Level 16, 363 George Street, Sydney NSW 2000) ABN 39 084 666 017 AFSL 243260. TAL Life Limited ABN 70 050 109 450 AFSL 237848 issues the life insurance benefits. Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 issues the Involuntary Unemployment Cover.

The ways in which Insuranceline collects, uses, discloses and secures your personal information are set out in the Insuranceline Privacy Policy, which is available free of charge on request.