Make a Complaint

If you have a complaint about our products, services, staff or handling of a complaint (including our obligations under the Life Insurance Code of Practice) or if you are experiencing hardship, including financial hardship, please contact us to let us know your concerns. We take your feedback seriously and will do all we can to resolve your complaint as quickly as possible. 

If your complaint relates to Pet Insurance please click here. For all other products, please refer to our contact details below and our Complaint Management Process

Telephone 1300 880 750 (Australia only) or + 61 2 9081 6832 if calling from overseas
Email customerservice@insuranceline.com.au
Facsimile 1800 730 099 (Australia Only)
Mailing Address Reply Paid GPO Box 5380
Sydney NSW 2001, Australia
Opening Hours 8am – 6pm EST Monday to Friday
We are closed on public holidays. You can send us an email using the below enquiry form and we will respond to you during our open times. Thank you.

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