Make a Complaint

If you have a complaint about your insurance or the service we've provided (including our obligations under the Life Insurance Code of Practice) or if you are experiencing financial hardship, please contact us. Our Support Team is here to assist you with any enquiries you may have.

If your complaint relates to Pet Insurance please click here. For all other products, please refer to the below information. 

Telephone 13 77 87 (Australia Only)
Facsimile 1800 730 099 (Australia Only)
Mailing Address Reply Paid GPO Box 5380
Sydney NSW 2001, Australia
Opening Hours 8am – 6pm EST Monday to Friday
We are closed on public holidays. You can send us an email using the below enquiry form and we will respond to you during our open times. Thank you.

Your complaint details Mandatory fields are marked *