Website Security | Insuranceline

Security

Security Statement

How we protect your data and personal information

The security of your information is important to us at TAL. We understand the importance of ensuring that the data and personal information that is entrusted to us is safe and secure, and we take reasonable steps to protect the personal information we hold about you and keep your data safe.

We take a range of electronic, physical, technological, and other security measures to protect the personal information we hold about you from unauthorised access, unauthorised disclosure, loss, misuse, or interference. We continuously invest in our security capabilities to help us stay ahead of new security risks and threats. These safeguards enable us to keep your information secure while providing you with our products and services.

Find out how you can protect your data and personal information

How to tell if an email is a scam

No one wants to fall victim to a scam, but sometimes they can be hard to spot.

Phishing is when a scammer sends an email or message pretending to be from a trusted person or organisation, like Insuranceline. Their goal? To get you to click a dangerous link or share your personal details.

Because we often communicate with you via email, the following red flags will help you spot a fake one.

Unfamiliar sender addresses It may appear similar to our brand (for example, insuranceline.net.au instead of insuranceline.com.au) but could include:

Slight misspellings or variations: using characters that look similar to legitimate ones, such as replacing a capital 'L' with a capital 'I' or lower case "l", or an 'o' with a '0'.
Additional or missing characters: adding extra letters or omitting essential ones to mimic a genuine domain, e.g. Insurancelne.
Public email domains: sending from generic email services such as Gmail or Hotmail instead of our official domain.

Always check the sender's name to view the full email address. If it looks unfamiliar or doesn’t match our official email domain (insuranceline.com.au), don’t engage. Please note: We engage a survey partner, Nielsen, to send you surveys from time to time on our behalf. Nielsen’s survey emails will come from their email domain niqonline.com.

Strange links
Before clicking on a link, check the full web address by hovering your mouse over it (on a computer) or pressing and holding it (on a mobile device). If it looks incomplete, does not start with ‘https://.’, or does not match our official website, do not click it.

Consider attachments carefully
When you see an attachment in an email, ask yourself if you were expecting this information. Scammers may add attachments to their phishing emails to entice you to click on them and inadvertently download dangerous malware.

Unexpected funds
Be on the lookout for promises that sound too good to be true, such as a notification of a refund or inheritance you didn’t expect – this could be a trap to get your bank details or personal/sensitive information. If you are unsure if it’s legitimate, call us to check.

Spelling or grammar errors
If the subject line and email contain obvious spelling mistakes, incorrect punctuation and poor grammar, it’s a strong indicator that it’s fake.

What to do if you’re unsure about an email from us

If you receive an email from us and suspect it may not be genuine, please call us directly on 1300 880 750 and we’ll verify whether it’s legitimate. Please note, we will never call you from this number.

Protect yourself!

Stop. Check. Protect.
Scammers are getting more sophisticated with their tactics and invent new tricks every day. Before you respond to a message or click a link – pause and do a sense check to ask yourself if the message is fake. If you’re unsure, close or delete the message. If something feels off, it probably is.

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by Insuranceline should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available.

Promoted by Insuranceline, a trading name of TAL Direct Pty Limited (of Level 16, 363 George Street, Sydney NSW 2000) ABN 39 084 666 017 AFSL 243260. TAL Life Limited ABN 70 050 109 450 AFSL 237848 issues the life insurance benefits. Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 issues the Involuntary Unemployment Cover.

The ways in which Insuranceline collects, uses, discloses and secures your personal information are set out in the Insuranceline Privacy Policy, which is available free of charge on request.

Life Insurance