Life Insurance

With a lump sum payment of up to $1.5M, your family can cover daily living expenses like bills, school fees, and rent or mortgage while they get back on their feet again.

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Life Insurance Life Insurance PDS and FSG Life Insurance Articles Life Insurance FAQs Severity Based Illness Cover

Income Protection

If you're unable to work because of serious illness or injury, we can provide you with a steady stream of income to help cover your bills.

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Income Protection Insurance Income Protection PDS and FSG Income Protection Articles Income Protection FAQs

Funeral Insurance

Help your family take care of funeral and other unexpected costs with cover of up to $15,000.

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Funeral Insurance Funeral Insurance for Seniors Funeral Insurance PDS and FSG Funeral Insurance Articles Funeral Insurance FAQs

Existing Customers
About Us

Talk to us

Our Support Team, based out of our contact centre in Melbourne, is here to assist you with any enquiries you may have.

Support for vulnerable customers

At Insuranceline, we are committed to supporting our customers who may be experiencing vulnerability or have unique needs and may require extra help and support.

We recognise that everyone’s situation and needs are different. We’re committed to supporting our customers and employees if they experience financial hardship or domestic and family violence.

Call us

Please call 13 77 87 (Australia only) or +61 2 9081 6832 if calling from overseas.

We are closed on Victorian public holidays. You can send us an email using the below enquiry form and we will respond to you during our open times.

Opening hours (Melbourne time)
Sales	8am - 7pm Mon to Fri 9am - 4pm Sat
Customer Care	8am - 8pm Mon to Fri
Claims	9am - 5.30pm Mon to Fri
Complaints	8am - 8pm Mon to Fri
Cancellations	8am - 7pm Mon to Fri

Your responsibilities when dealing with us

We all deserve to feel safe and to be treated with respect. When you contact us, you can always expect our staff to provide helpful and respectful service. We also ask that you are respectful of our staff as we don’t accept abusive, threatening or violent behaviour.

Additional support

We recognise certain customers may require additional support when engaging with us. We offer a range of services through government agencies including Translating and Interpreting Services (TIS) and The National Relay Service (NRS). Find out more.

Identify Insuranceline calls instantly

Recognise if Insuranceline is calling you on the following numbers:

New Enquiries	02 8299 8493
Existing Customers	02 9081 7001

Send us an enquiry

We will endeavour to respond within two working days of submitting an enquiry.

Your enquiry details

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Other ways of contacting us

You can also contact us via email or our mailing address.

Email: questions@insuranceline.com.au
Mailing address: Reply Paid GPO Box 5380, Sydney NSW 2001, Australia

What can we help you with?

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Information for existing customers

Additional support

For which insurance would you like to make a claim?

Funeral Insurance

Life Insurance

Income Protection Insurance

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by Insuranceline should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available.

Promoted by Insuranceline, a trading name of TAL Direct Pty Limited (of Level 16, 363 George Street, Sydney NSW 2000) ABN 39 084 666 017 AFSL 243260. TAL Life Limited ABN 70 050 109 450 AFSL 237848 issues the life insurance benefits. Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 issues the Involuntary Unemployment Cover.

The ways in which Insuranceline collects, uses, discloses and secures your personal information are set out in the Insuranceline Privacy Policy, which is available free of charge on request.