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Talk to us

Our Support Team, based out of our contact centre in Melbourne, is here to assist you with any enquiries you may have.

Support for vulnerable customers

At Insuranceline, we are committed to supporting our customers who may be experiencing vulnerability or have unique needs and may require extra help and support.

We recognise that everyone’s situation and needs are different. We’re committed to supporting our customers and employees if they experience financial hardship or domestic and family violence.

Call us

Please call 13 77 87 (Australia only) or +61 2 9081 6832 if calling from overseas.


We are closed on Victorian public holidays. You can send us an email using the below enquiry form and we will respond to you during our open times. 


Opening hours (Melbourne time)

Sales

8am - 7pm Mon to Fri
9am - 4pm Sat

Customer Care

8am - 8pm Mon to Fri 

Claims

9am - 5.30pm Mon to Fri

Complaints

8am - 8pm Mon to Fri 

Cancellations

8am - 7pm Mon to Fri

 

Your responsibilities when dealing with us

We all deserve to feel safe and to be treated with respect. When you contact us, you can always expect our staff to provide helpful and respectful service. We also ask that you are respectful of our staff as we don’t accept abusive, threatening or violent behaviour.

 

Additional support

We recognise certain customers may require additional support when engaging with us. We offer a range of services through government agencies including Translating and Interpreting Services (TIS) and The National Relay Service (NRS). Find out more.

Identify Insuranceline calls instantly

Recognise if Insuranceline is calling you on the following numbers:

New Enquiries

02 8299 8493

Existing Customers

02 9081 7001


Send us an enquiry

We will endeavour to respond within two working days of submitting an enquiry.   

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Other ways of contacting us

You can also contact us via email or our mailing address. 

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Backed by TAL

^The 5% discount offer is only available to customers who take out a quote and new Insuranceline Life Insurance, Income Protection Insurance or Funeral Insurance policy between 1 August – 31 October 2024. The 5% discount will be automatically applied to your Insuranceline Life Insurance, Income Protection Insurance or Funeral Insurance premium for the life of the policy.

Insuranceline Win 1 of 5 $1000 Visa Cards (Competition): Competition closed on 31st of July 2024. Winners will be sent an email and will be attempted to be notified via phone within two (2) business days of the Prize Draw and Time, as listed in the table in Condition 13 of the full terms and conditions and published on https://www.insuranceline.com.au/campaigns/competition-terms. Authorised under NSW Permit Number NTP/09255, ACT TP24/00483, & SA Licence No. T24/388.

**Bonus 10% more cover is calculated on the fifth anniversary from the Policy Commencement Date. Each adult life insured will have an extra 10% of the average Funeral Insurance Cover amount held during the previous five years added to their Funeral Insurance benefit. Terms and conditions apply. Refer to the PDS for more information.

#Claims paid figures relate to all Insuranceline life insurance policies in the 2021 financial reporting year (1 April2021 to 31 March 2022). All claims on Insuranceline policies are assessed against the relevant policy terms and conditions. These terms and conditions, as well an explanation of the claims process, can be found in the applicable Product Disclosure Statement. Claims are administered and settled by the insurer, TAL Life Limited.

***Insuranceline is the longest standing provider of Funeral Insurance in Australia, based on: Strategic Insight, Actuaries & Researchers. Funeral Insurance means a policy with periodic premium payments that provides a lump sum to help pay for funeral and associated expenses when you die and excludes pre-paid Funeral Plans and Funeral Bonds.

The information provided on this website is general advice only which means it does not take into account your individual needs, objectives or financial situation. For this reason, you should consider whether it is appropriate for you, and before you decide to buy or to continue to hold an insurance product, you must read the relevant Combined Product Disclosure Statement (PDS) and the Financial Services Guide (FSG). The PDS/FSG contains important information which will help you understand the product, including what's covered and what's not covered and to decide whether it is appropriate for you. The Target Market Determination (TMD) for the relevant product, where applicable, is also available.

If you are considering cancelling a policy you already hold in order to replace it with a new policy, make sure you read the terms and conditions of both policies before you make a decision. The cover terms may be different, you may lose benefits accrued under your existing policy, and waiting periods may apply to the new policy. Changes in your personal circumstances (such as your age, health, and employment) that have occurred since your existing policy was originally taken out may also affect your new policy. As your application for a new policy may not be accepted, and some policies may be unable to be reinstated after they have been cancelled, you should consider waiting until your new policy is confirmed before you cancel any existing cover.

Promoted by Insuranceline, a trading name of TAL Direct Pty Limited (of Level 16, 363 George Street, Sydney NSW 2000) ABN 39 084 666 017 AFSL 243260. TAL Life Limited ABN 70 050 109 450 AFSL 237848 issues the life insurance benefits. Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 issues the Involuntary Unemployment Cover.

The ways in which Insuranceline collects, uses, discloses and secures your personal information are set out in the Insuranceline Privacy Policy, which is available free of charge on request.