Contact us

Our Melbourne based contact centre is here to assist you with any enquiries you may have.

Support for vulnerable customers

At Insuranceline, we are committed to supporting our customers who may be experiencing vulnerability or have unique needs and may require extra help and support.

We recognise that everyone’s situation and needs are different. We’re committed to supporting our customers and employees if they experience financial hardship or domestic and family violence.

Call us

New customer enquiries

To speak to an Insurance Specialist about a new Insuranceline policy

8am – 7:30pm, Monday to Thursday
8am – 6pm, Friday
9am – 4pm, Saturday (Melbourne Time)

13 77 87

Send us a message

Existing customer enquiries

To speak to our Customer Service team about your existing Insuranceline policy

8am – 7pm, Monday to Friday (Melbourne Time)

13 77 87

Calling from overseas?
+61 2 9081 6832

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Insurance claims

To speak to our claims team about a new or existing claim

8am – 5:30pm, Monday to Friday (Melbourne Time)

13 77 87

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Write to us

Insuranceline

Reply Paid GPO Box 5380
Sydney NSW 2001

Your responsibilities when dealing with us

We all deserve to feel safe and to be treated with respect. When you contact us, you can always expect our staff to provide helpful and respectful service. We also ask that you are respectful of our staff as we don’t accept abusive, threatening or violent behaviour.

Additional support

We recognise certain customers may require additional support when engaging with us. We offer a range of services through government agencies including Translating and Interpreting Services (TIS) and The National Relay Service (NRS). Find out more.

Identify Insuranceline calls instantly

Recognise if Insuranceline is calling you on the following numbers:

New Enquiries	02 8299 8493
Existing Customers	02 9081 7001

Send us a message

We will respond within 2 business days. If your enquiry is urgent, please call us.

Your enquiry details

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Information for existing customers

Additional support

For which insurance would you like to make a claim?

Funeral Insurance

Life Insurance

Income Protection Insurance

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by Insuranceline should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available.

Promoted by Insuranceline, a trading name of TAL Direct Pty Limited (of Level 16, 363 George Street, Sydney NSW 2000) ABN 39 084 666 017 AFSL 243260. TAL Life Limited ABN 70 050 109 450 AFSL 237848 issues the life insurance benefits. Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 issues the Involuntary Unemployment Cover.

The ways in which Insuranceline collects, uses, discloses and secures your personal information are set out in the Insuranceline Privacy Policy, which is available free of charge on request.