Making a Major Illness Claim

If you’ve recently been diagnosed with a major illness, please accept our sympathies at this difficult time.
We’ll do everything we can to make things as easy as possible.

To make a Major Illness Insurance claim, just follow these simple steps.

Step 1. Contact us

Call us on 13 77 87 to let us know you'll be making a claim. 

Please note that we are closed on public holidays. You can send us an email using our enquiry form here and we will respond to you during our open times. Thank you.

Step 2. Send us the details

When you're ready, please send us the following documents:

  • A completed Claim Form
        Download Claim Form
  • A certified copy of the evidence of the illness
  • A copy of recent radiology or histology reports, if applicable
  • A certified* copy of proof of your identity such as your driver’s license or passport

Documents provided must be in English.

* A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents. 

You can send them to us via:

1800 245 662
InsuranceLine Claims
Reply Paid 62
Carlton South VIC 3053
(no stamp required)

We will contact you to let you know how your claim is progressing.

Do you need help?

If you need assistance with your claim, please call us on 13 77 87 between 8am and 8pm EST, Monday to Friday. We know that adjusting to a major illness is never easy, but there is help available. If you’d like to talk to someone about what you’re going through, you can call one of the following organisations:

Lifeline 24 hours a day on 13 11 14
• The Cancer Council: 13 11 20
• The Heart Foundation: 1300 36 27 87
• The Stroke Foundation: 1800 787 653

If you’re in financial difficulties, CentreLink may be able to help you. For more information, call CentreLink on 13 28 50.