Making a Life Insurance Claim

If you’ve recently had someone unexpectedly pass away, we’re sorry for your loss.
We’ll do everything we can to make things as easy as possible.

To make a Life Insurance claim, just follow these simple steps.

Step 1. Contact us

Call us on 13 77 87 to let us know you'll be making a claim.

Please note that we are closed on public holidays. You can send us an email using our enquiry form here and we will respond to you during our open times. Thank you.

Step 2. Send us the details

When you're ready, please send us the following documents:

  • A completed Claim Form
    Download Claim Form
  • A certified* copy of the Death Certificate, Medical Attendant’s Certificate or another document showing evidence of death
  • A certified* copy of the deceased’s birth certificate, passport or another official document showing their date of birth
  • A certified* copy of proof of your identity and your relationship to the deceased

Documents provided must be in English.

* A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents. 

You can send them to us via:

1800 245 662
Insuranceline Claims
Reply Paid GPO Box 5380
Sydney NSW 2001
(no stamp required)

We will start assessing your claim immediately after we have received the required documents, and will contact you if we need any more information.

We will contact you to let you know how your claim is progressing. If there are other people insured on your policy we’ll update it and send out new policy documents once your claim is processed.

Do you need help?

If you assistance with your claim, please call us on 13 77 87 between 8am and 8pm EST, Monday to Friday. 

If you’re in financial difficulties, CentreLink may be able to help you with a bereavement payment, bereavement allowance or a widow’s allowance. For more information, call CentreLink on 13 28 50.