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Support • 2 min read

How to claim on Income Protection Insurance

Do you need to claim on your Income Protection Insurance? We've got all the information you will need here.

When you’re too ill or injured and can't work, the last thing you need is the stress of unpaid bills.

Our Income Protection Insurance is your safety net. It pays you a regular income when you’re unable to earn a living due to illness or injury.   

Expenses like groceries, petrol, mortgage payments and school fees can be covered without you having to drastically downgrade your lifestyle or, worse still, sell off your assets.

What’s more, it’s easy to claim against your Income Protection Insurance.

How do I claim my Income Protection Insurance?

Please contact us as soon as you can. You won’t have to pay your premiums when your claim has has been accepted and you are receiving a benefit.

Call us on 13 77 87 and we’ll send you a claim form or get a claim form online. Fill it out and send it back to us with the following supporting materials:

  • A concise description of what’s happened to you
  • A scan or photograph of your passport or another form of photo identification. You’ll need to print out if sending your claim via Australia Post
  • Your most recent payslips or last year’s tax return and assessment notice
  • For sickness and injury claims: Medical certificates or notes, relating to the claim. Tell your doctor(s) that you’ll be claiming on your income insurance so they know to provide all the relevant information 
  • For Involuntary Unemployment or redundancy claims: Separation Certificate and a letter from the company paymaster, personnel manager or Chief Executive explaining the circumstances of your involuntary unemployment

Send the claim form and support materials to us via email, fax or conventional mail:

Fax: +61 (03) 9284 9000

Email: claims@insuranceline.com.au

Mail: Insuranceline Claims

          Reply Paid GPO Box 5380, Sydney NSW 2001

How long does it take?

We will start assessing your claim as soon as we receive it. Once we have all of the information we need, we will make a decision claim on your claim within 20 business days.

If your claim is accepted, the first payment is made into your bank account one month in arrears. Further payments are made once a month.

We’ll continue to pay for as long as you’re off work, for up to 5 years for sickness and injury claims. All we ask is for medical progress reports so we know how you’re going with your recovery.

Sound good? Apply for Income Protection right away, or get an Income Protection Insurance quote. 

If you need to make a claim click here.

 

Backed by TAL

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by Insuranceline should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available.

Promoted by Insuranceline, a trading name of TAL Direct Pty Limited (of Level 16, 363 George Street, Sydney NSW 2000) ABN 39 084 666 017 AFSL 243260. TAL Life Limited ABN 70 050 109 450 AFSL 237848 issues the life insurance benefits. Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 issues the Involuntary Unemployment Cover.

The ways in which Insuranceline collects, uses, discloses and secures your personal information are set out in the Insuranceline Privacy Policy, which is available free of charge on request.