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Grief Support

We’re here to look after what matters most

We understand that a Life Insurance or Funeral Insurance claim is made during an incredibly emotional and difficult time. You’ve trusted us to take care of you and your loved ones during this time, and we want to do just that.

We have a dedicated Grief Support service available to:

  • immediate family members of a loved one who has become terminally ill or passed away, and/or
  • customers who may have recently been diagnosed with a terminal illness.

We have partnered with a specialist external provider Assure Programs, to help our customers and their families with the understanding, care and resources that may be needed to help navigate this time.

Our Grief Support service can be accessed:

  • if Life Insurance or Funeral Insurance was purchased with Insuranceline,
  • if you are the Life Insured or are an immediate family member+ of the Life Insured,
  • up to 12 months from date of claim or diagnosis, and
  • book up to three sessions through our dedicated Insuranceline provider.#

As the longest standing provider of funeral insurance in Australia, we’re here to support you when it matters most.

Supporting you in times of grief

We have a dedicated Grief Support service available to immediate family members of a loved one who has become terminally ill or passed away.

Download the Grief Support service flyer 

Download the 'Life with grief and loss' booklet 

How to access Insuranceline's Grief Support service

We want to make this as easy as possible, so all the details you need to know are below:

  • Assure Programs, the external specialist provider, is open 24 hours a day, seven days a week and can be contacted by calling 1300 447 027 (within Australia only).
  • To help Assure Programs link you with the most appropriate service, there will be some standard questions asked of everyone who rings. None of the information you give will be shared with Insuranceline—this is a completely confidential service.
  • Registration takes between three to five minutes, so have your diary with you so you can find the best time to book an appointment.
  • With your permission, Assure Programs will send you an SMS to remind you of your appointment at least 24 hours prior.
  • If you are unsure about anything, please ask the Assure Programs Client Support Team to clarify. They will actively listen to you, facilitate the process and point you in the right direction for getting the support you need.

Talk to us



Immediate family member(s) includes spouse, partner, de facto, children, parents and siblings

Insuranceline has engaged with assure programs to provide up to three complimentary and confidential one hour sessions to each immediate family member, by a grief support heath professional. This service can only be accessed within Australia. 

Backed by TAL

^Insuranceline Win 1 of 5 $1000 Visa Cards (Competition). Subject to the Terms and Conditions, the Promotor is offering customers a chance to win one of five Digital Visa Gift Cards valued at $1,000, in one of the four draws. Entry commences on the 1st of April 2024 and will run for four months until 11:59pm AEST on the 31st of July 2024 (Entry Period). During the Entry Period, to be eligible to participate in the Competition, customers must get a quote and take out a new Insuranceline Life Insurance, Income Protection Insurance, or Funeral Insurance policy to enter the Competition. A maximum of one (1) entry into the Competition will be awarded per eligible policy. The Promotion is not open to existing customers, or customers who have cancelled a Promoter branded policy in the 12 months prior to the commencement of the Entry Period and then taken out a new Insuranceline branded policy. Each of the four Prize Draws will take place at Level 16, 1 Denison Street, North Sydney NSW 2060 on the respective Prize Draw and Time, as listed in the table in Condition 13 (and if any Redraws if there are any unclaimed prizes, Condition 19) of the full Terms and Conditions, and the winners will be sent an email and will be attempted to be notified via phone within two (2) business days of the Draw and published on Max. retail value of the total prize pool is $20,000. To be eligible at time of the draw, customers must still have an active policy and have paid 1 month of premiums in full. View eligibility criteria and full terms and conditions here. Promoter: TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260. Permits: NSW NTP/09255, ACT TP24/00483, & SA Licence No. T24/388.

**Bonus 10% more cover is calculated on the fifth anniversary from the Policy Commencement Date. Each adult life insured will have an extra 10% of the average Funeral Insurance Cover amount held during the previous five years added to their Funeral Insurance benefit. Terms and conditions apply. Refer to the PDS for more information.

#Claims paid figures relate to all Insuranceline life insurance policies in the 2021 financial reporting year (1 April2021 to 31 March 2022). All claims on Insuranceline policies are assessed against the relevant policy terms and conditions. These terms and conditions, as well an explanation of the claims process, can be found in the applicable Product Disclosure Statement. Claims are administered and settled by the insurer, TAL Life Limited.

***Insuranceline is the longest standing provider of Funeral Insurance in Australia, based on: Strategic Insight, Actuaries & Researchers. Funeral Insurance means a policy with periodic premium payments that provides a lump sum to help pay for funeral and associated expenses when you die and excludes pre-paid Funeral Plans and Funeral Bonds.

The information provided on this website is general advice only which means it does not take into account your individual needs, objectives or financial situation. For this reason, you should consider whether it is appropriate for you, and before you decide to buy or to continue to hold an insurance product, you must read the relevant Combined Product Disclosure Statement (PDS) and the Financial Services Guide (FSG). The PDS/FSG contains important information which will help you understand the product, including what's covered and what's not covered and to decide whether it is appropriate for you. The Target Market Determination (TMD) for the relevant product, where applicable, is also available.

If you are considering cancelling a policy you already hold in order to replace it with a new policy, make sure you read the terms and conditions of both policies before you make a decision. The cover terms may be different, you may lose benefits accrued under your existing policy, and waiting periods may apply to the new policy. Changes in your personal circumstances (such as your age, health, and employment) that have occurred since your existing policy was originally taken out may also affect your new policy. As your application for a new policy may not be accepted, and some policies may be unable to be reinstated after they have been cancelled, you should consider waiting until your new policy is confirmed before you cancel any existing cover.

Promoted by Insuranceline, a trading name of TAL Direct Pty Limited (of Level 16, 363 George Street, Sydney NSW 2000) ABN 39 084 666 017 AFSL 243260. TAL Life Limited ABN 70 050 109 450 AFSL 237848 issues the life insurance benefits. St Andrew's Insurance (Australia) Pty Ltd ABN 89 075 044 656 AFSL 239649 issues the Involuntary Unemployment Cover.

The ways in which Insuranceline collects, uses, discloses and secures your personal information are set out in the Insuranceline Privacy Policy, which is available free of charge on request.