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Mental Health

 
Are you experiencing a mental health condition?

If you are, you are not alone. According to the Australian Institute of Health and Welfare, 1 in 5 Australians are currently living with a mental health condition, and 2 in 5 will experience a mental health condition in their lifetime. Therefore, it is important our customers understand our approach to supporting those with a mental health condition.

When it comes to mental health and life insurance, there can be a lot of misconceptions but having a mental health condition does not automatically exclude you from taking out a life insurance policy or making a claim on your policy.

At Insuranceline, we are here to support you on your life insurance journey alongside your mental health condition.

 

If you are in crisis and need immediate help, please call Lifeline on 13 11 14 or call 000.

 

Understanding mental health

The World Health Organisation defines mental health as a state of wellbeing in which every individual can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his or her community. This is a positive concept that incorporates social and emotional wellbeing.
 
The Australian Government Department of Health defines mental illness as a health problem that significantly affects how a person feels, thinks, behaves, and interacts with other people. It is diagnosed according to standardised criteria. The term mental disorder is also used to refer to these health problems.
 
The separation into distinct concepts is important as an individual may experience positive or negative ‘mental health’ and ‘mental illness’ at the same time, as displayed in the Dual Continuum model of Mental Health:

Mental Health FAQs

Contact Us

If you need to get in touch, you can call us on 13 77 87.
Backed by TAL

^The 5% discount offer is only available to customers who take out a quote and new Insuranceline Life Insurance, Income Protection Insurance or Funeral Insurance policy between 1 August – 31 October 2024. The 5% discount will be automatically applied to your Insuranceline Life Insurance, Income Protection Insurance or Funeral Insurance premium for the life of the policy.

Insuranceline Win 1 of 5 $1000 Visa Cards (Competition): Competition closed on 31st of July 2024. Winners will be sent an email and will be attempted to be notified via phone within two (2) business days of the Prize Draw and Time, as listed in the table in Condition 13 of the full terms and conditions and published on www.insuranceline.com.au/campaigns/competition-terms.. Authorised under NSW Permit Number NTP/09255, ACT TP24/00483, & SA Licence No. T24/388.

**Bonus 10% more cover is calculated on the fifth anniversary from the Policy Commencement Date. Each adult life insured will have an extra 10% of the average Funeral Insurance Cover amount held during the previous five years added to their Funeral Insurance benefit. Terms and conditions apply. Refer to the PDS for more information.

#Claims paid figures relate to all Insuranceline life insurance policies in the 2021 financial reporting year (1 April2021 to 31 March 2022). All claims on Insuranceline policies are assessed against the relevant policy terms and conditions. These terms and conditions, as well an explanation of the claims process, can be found in the applicable Product Disclosure Statement. Claims are administered and settled by the insurer, TAL Life Limited.

***Insuranceline is the longest standing provider of Funeral Insurance in Australia, based on: Strategic Insight, Actuaries & Researchers. Funeral Insurance means a policy with periodic premium payments that provides a lump sum to help pay for funeral and associated expenses when you die and excludes pre-paid Funeral Plans and Funeral Bonds.

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by Insuranceline should consider the relevant Combined Product Disclosure Statement (PDS) and the Financial Services Guide (FSG). The Target Market Determination (TMD) for the relevant product, where applicable, is also available.

If you are considering cancelling a policy you already hold in order to replace it with a new policy, make sure you read the terms and conditions of both policies before you make a decision. The cover terms may be different, you may lose benefits accrued under your existing policy, and waiting periods may apply to the new policy. Changes in your personal circumstances (such as your age, health, and employment) that have occurred since your existing policy was originally taken out may also affect your new policy. As your application for a new policy may not be accepted, and some policies may be unable to be reinstated after they have been cancelled, you should consider waiting until your new policy is confirmed before you cancel any existing cover.

Promoted by Insuranceline, a trading name of TAL Direct Pty Limited (of Level 16, 363 George Street, Sydney NSW 2000) ABN 39 084 666 017 AFSL 243260. TAL Life Limited ABN 70 050 109 450 AFSL 237848 issues the life insurance benefits. Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 issues the Involuntary Unemployment Cover.

The ways in which Insuranceline collects, uses, discloses and secures your personal information are set out in the Insuranceline Privacy Policy, which is available free of charge on request.