We understand making a claim can be stressful, especially when your financial needs might be urgent. Our claims managers are here to support and work with you to help you:
• understand what is required of you
• complete claim forms
• provide requested claim information
This may include offering to collect the information on your behalf, with your permission, to help expedite the process.
If you urgently need the benefits due to a condition that your policy covers, we will assess your request for urgent access to your benefits. We may ask you for evidence of this urgent need.
What happens next?
We will aim to prioritise your claim for an illness or injury your policy covers. We will let you know what help we can offer you as soon as possible or within 5 business days of receiving all the information we need.
If we accept your request, we will confirm any help we offer in writing which might include:
• prioritising your claim assessment and our decision, and/or
• advancing part of your claim payment.
If you disagree with the outcome or are dissatisfied with how your claim was assessed, you can lodge a complaint.
We encourage you to contact us as soon as possible to assist you with any concerns you may have regarding making a claim.