Make a Bill Relief Claim

If you are made redundant or become ill or injured and are out of action for a while, we understand how stressful this can be. We’ll do everything we can to make things as easy as possible.

To make a Bill Relief claim, just follow these simple steps.

Step 1: Contact us

Call us on 13 77 87 to let us know you'll be making a claim. Once your claim has been accepted, you will not need to pay premiums for the period that you are receiving claim benefits.

Please note that we are closed on public holidays. You can send us an email using our enquiry form and we will respond to you during operating hours.

Your responsibilities when dealing with us:
We all deserve to feel safe and to be treated with respect. When you contact us, you can always expect our staff to provide helpful and respectful service. We also ask that you are respectful of our staff as we don’t accept abusive, threatening or violent behaviour.

Step 2: Send us the details

When you're ready, please send us the following documents:

1. A completed Claim Form
   
   
   Download claim form
   
   
   
2. A completed Medical Practitioners form, if applicable
3. A certified copy of proof of your identity such as your driver’s license or passport

Please note:

Documents provided must be in English.

A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.

We may need you to send us evidence of your income, involuntary redundancy and job seeking; or or other relevant documents depending on the nature of your claim. We will discuss this with you when you call us to tell us that you will be making a claim.

You can send your documents to us via:

• Fax: 1800 245 662
• Email: claims@insuranceline.com.au
• Mail:
  Insuranceline Claims
  Reply Paid GPO Box 5380
  Sydney NSW 2001 (no stamp required)

We will start assessing your claim immediately after we have received the required documents, and will contact you if we need any more information.

Send us a progress form each month

Every month that you are Out of Action, you will need to complete and send us a progress claim form so that we know you are still entitled to receive a payout. You are responsible for the costs of providing the initial and ongoing information or documents to support your claim. However, we will pay any costs for anything above our standard requirements.