Family & Lifestyle

Supporting the victims and volunteers of the bushfires

Our minds and hearts are filled with deep sadness about what we have witnessed with the bushfires across our country. To help support the victims and volunteers of the bushfires as well as the recovery efforts across Australia, Insuranceline has several support services available.

Premium waivers

To ensure our Insuranceline customers and their families who are directly impacted by the bushfires can maintain the insurance cover they need, and to provide some financial relief during this difficult time, we’re offering a premium waiver for up to three months. This is available to all existing Insuranceline customers who qualify for the Federal Government’s Disaster Recovery Allowance or Payment.

We also recognise the heroic efforts and personal sacrifice of those who are on the front line fighting fires in a voluntary capacity. Therefore we’re also offering a premium waiver for up to three months to those who are part of the volunteer fire organisations taking unpaid leave from their regular employment and who hold policies directly with Insuranceline. While the immediate focus should be on the safety of themselves and their loved ones, when they’re able, customers can call our Customer Service team on 1800 208 696 or send an email to: to access this support.

Supporting bushfire claims

Insuranceline is processing bushfire related claims as quickly and pragmatically as possible, particularly where personal paperwork has been possibly destroyed or delayed. We will work with customers to determine alternatives for paperwork such as identification and death certificates to ensure their claim is assessed and processed as quickly as possible.

We are also ensuring that our impacted customers and their loved ones are aware of our Grief Support services that can be accessed at any time, for free, through our specialist external provider, Assure Programs.

Supporting the health and wellbeing of our customers is a priority for us and we understand that in these challenging circumstances, assistance like this can make a difference.

Corporate donation

TAL, the issuer of Insuranceline Life Policies, has pledged a corporate donation of $200,000 through the TAL Community Foundation to the Red Cross Disaster Relief and Recovery fund. This is in addition to the $30,000 donated to Red Cross and Rural Aid for bushfire and drought relief in November 2019.

Furthermore, the TAL Community Foundation will match any personal donation from a TAL employee to any of the state-based rural fire services or the bushfire-related funds of the Red Cross, St Vincent de Paul Society, Salvation Army, WWF, Wires or the Foundation for Rural & Regional Renewal until 27 March 2020.

Supporting each other

The outpouring of support across the country, and the world, has been welcome and inspiring. It is often at times like these that we see people and our community at their best. We encourage you to share this message with anyone who needs support.

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