About Us
Experts in injury, illness, death, and other conversation killers.
Experts in injury, illness, death, and other conversation killers.
Death, serious illness, and funerals can be difficult to think about, let alone talk about, so it’s easy to be unprepared when they happen.
At Insuranceline, we don’t tip-toe around these touchy topics. We’re about making these hard conversations a little easier so Australians can be more prepared for it down the line. We’re specialists at it, and in 2020 alone, Insuranceline paid over $79.9 million in claims, helping 5,819 Australians during life’s most challenging times.
It may be a bit awkward and icky to talk about, but with Insuranceline Life Insurance, Income Protection Insurance, or Funeral Insurance we’ll be there to help share the load.
Our contact centre is based in Melbourne and our agents are available on:
13 77 87 (Australia only), or +61 2 9081 6832 if calling from overseas.
For more information on our opening hours and other ways to contact us, please visit our Contact Us page.
Sometimes, it’s nice to know that someone is looking out for the people who are looking out for you. You can take comfort from the fact that TAL Life Limited, the issuer of Insuranceline Life policies, is a leading Life Insurance specialist.
For over 150 years, TAL has been protecting people, not things, to help you look after what matters most. Together with their partners they protect more than 5 million customers* and their families. In 2022/2023, TAL paid $3.5 billion in claims to 45,301 Australians and their families.1
Our Life Insurance policies are issued by TAL, who played a key role in creating the Life Insurance Code of Practice.
Life Insurance Code of PracticePlease select an option below.
Talking about serious illness, injury, funeral or death can be hard to deal with. It's just so heavy.
Luckily, at Insuranceline, we're experts in all of it. And we’re here to help you be more prepared for it. To have the heavy conversations now so that you’re protected if things get really heavy somewhere down the line.
We’re always looking for great people to join our Insuranceline team. You can also find all sorts of exciting career opportunities with our parent company, the leading life insurance specialist, TAL. See all jobs available across TAL.
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1 Claims statistics based on total claims paid under TAL Life Limited and TAL Life Insurance Services Limited insurance products (including funeral insurance) between 1 April 2022 and 31 March 2023. *Based on customer covers in force across Group, Retail and Direct and there may be duplicate lives insured.
^Insuranceline Win 1 of 5 $1000 Visa Cards (Competition). Subject to the Terms and Conditions, the Promotor is offering customers a chance to win one of five Digital Visa Gift Cards valued at $1,000, in one of the four draws. Entry commences on the 1st of April 2024 and will run for four months until 11:59pm AEST on the 31st of July 2024 (Entry Period). During the Entry Period, to be eligible to participate in the Competition, customers must get a quote and take out a new Insuranceline Life Insurance, Income Protection Insurance, or Funeral Insurance policy to enter the Competition. A maximum of one (1) entry into the Competition will be awarded per eligible policy. The Promotion is not open to existing customers, or customers who have cancelled a Promoter branded policy in the 12 months prior to the commencement of the Entry Period and then taken out a new Insuranceline branded policy. Each of the four Prize Draws will take place at Level 16, 1 Denison Street, North Sydney NSW 2060 on the respective Prize Draw and Time, as listed in the table in Condition 13 (and if any Redraws if there are any unclaimed prizes, Condition 19) of the full Terms and Conditions, and the winners will be sent an email and will be attempted to be notified via phone within two (2) business days of the Draw and published on https://www.insuranceline.com.au/campaigns/competition-terms. Max. retail value of the total prize pool is $20,000. To be eligible at time of the draw, customers must still have an active policy and have paid 1 month of premiums in full. View eligibility criteria and full terms and conditions here. Promoter: TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260. Permits: NSW NTP/09255, ACT TP24/00483, & SA Licence No. T24/388.
**Bonus 10% more cover is calculated on the fifth anniversary from the Policy Commencement Date. Each adult life insured will have an extra 10% of the average Funeral Insurance Cover amount held during the previous five years added to their Funeral Insurance benefit. Terms and conditions apply. Refer to the PDS for more information.
#Claims paid figures relate to all Insuranceline life insurance policies in the 2021 financial reporting year (1 April2021 to 31 March 2022). All claims on Insuranceline policies are assessed against the relevant policy terms and conditions. These terms and conditions, as well an explanation of the claims process, can be found in the applicable Product Disclosure Statement. Claims are administered and settled by the insurer, TAL Life Limited.
***Insuranceline is the longest standing provider of Funeral Insurance in Australia, based on: Strategic Insight, Actuaries & Researchers. Funeral Insurance means a policy with periodic premium payments that provides a lump sum to help pay for funeral and associated expenses when you die and excludes pre-paid Funeral Plans and Funeral Bonds.
The information provided on this website is general advice only which means it does not take into account your individual needs, objectives or financial situation. For this reason, you should consider whether it is appropriate for you, and before you decide to buy or to continue to hold an insurance product, you must read the relevant Combined Product Disclosure Statement (PDS) and the Financial Services Guide (FSG). The PDS/FSG contains important information which will help you understand the product, including what's covered and what's not covered and to decide whether it is appropriate for you. The Target Market Determination (TMD) for the relevant product, where applicable, is also available.
If you are considering cancelling a policy you already hold in order to replace it with a new policy, make sure you read the terms and conditions of both policies before you make a decision. The cover terms may be different, you may lose benefits accrued under your existing policy, and waiting periods may apply to the new policy. Changes in your personal circumstances (such as your age, health, and employment) that have occurred since your existing policy was originally taken out may also affect your new policy. As your application for a new policy may not be accepted, and some policies may be unable to be reinstated after they have been cancelled, you should consider waiting until your new policy is confirmed before you cancel any existing cover.
Promoted by Insuranceline, a trading name of TAL Direct Pty Limited (of Level 16, 363 George Street, Sydney NSW 2000) ABN 39 084 666 017 AFSL 243260. TAL Life Limited ABN 70 050 109 450 AFSL 237848 issues the life insurance benefits. St Andrew's Insurance (Australia) Pty Ltd ABN 89 075 044 656 AFSL 239649 issues the Involuntary Unemployment Cover.
The ways in which Insuranceline collects, uses, discloses and secures your personal information are set out in the Insuranceline Privacy Policy, which is available free of charge on request.