1. We Respect and Protect Your Privacy
InsuranceLine is committed to achieving the highest standards in the protection of your privacy and in our handling of personal and sensitive information. We consider it important to protect your personal information in accordance with the privacy legislation. This policy is technology neutral and applies to all forms of communication.
InsuranceLine is a trading name of TAL Direct Pty Limited ABN 39 084 666 017
AFSL 243260. InsuranceLine is part of TAL Limited. Full details about how we collect, use and disclose your information is contained within the TAL Privacy Policy available at
www.tal.com.au.
2. Collection of Information
We collect information from you over the telephone, via the Internet and/or when you fill out an application form. In some situations, we may also collect your personal and sensitive information from your health professional or any other party with which we have an arrangement for the promotion and sale of products offered or distributed by us.
Depending on the product you enquire about, apply for or hold, InsuranceLine may disclose some of your personal information to external parties such as:
- The insurer, plan administrators and any related bodies corporate – in order to assess your policy application and administer your policy.
- Organisations to whom we the insurer or the plan administrators, outsource mailing, Information technology, telephony and communications requirements – in order to process your application.
- Organisations, who provide us with data analytics, research and other related services.
- Government regulatory bodies – if required by law.
- Investigators, health professionals, lawyers, accountants, other insurers, reinsurers – in order to assess your application or at the time of a claim.
- A life insured named in your application.
- The financial institutions involved in collecting your premium.
- Other organizations, which in conjunction with us provide products and services (so that they may provide their products and services to you).
By making a telephone call, online quote or application or by signing an application form, you consent to these disclosures listed above. By supplying us with contact details, you agree to allow InsuranceLine to contact you from time to time in relation to the products we offer until you tell us otherwise. Generally, individuals have rights to access the personal information held about them.
3. Accessing and Updating Information
Generally, we are happy to provide you with the information held about you on our customer file. To access this information, please contact us using the details below. Please include your name and contact phone number, as we will need to be satisfied as to your identity before providing such details.
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. Please let us know if your details change and we will update our records.
4. Personal Information Security
We have strict procedures and standards and take all reasonable care to prevent unauthorised access to, modification and disclosure of your personal information. We will take all reasonable steps to protect your personal information from misuse and loss.
5. Marketing
We may also use your personal information to keep you informed of new products or special arrangements offered or distributed by us, or other organisations with which we have a business relationship or to conduct marketing activities. We may disclose information about you to our service providers for this purpose.
6. Online Security- Cookies
InsuranceLine makes use of "cookies" to make our website perform better. A "cookie" is a feature built into your browser that assigns you a "user ID". Cookies are used to follow the pattern of movements of web users. Cookies let us know which pages on our website are visited, in what order and how often. By themselves, cookies cannot be used to discover your identity, they merely identify your computer to our servers when you visit us. If you are unhappy about having a cookie assigned to you, you can set your browser to refuse cookies. Cookies are not used to record any personal information such as your name, address or email address.
7. Changes To This Privacy Policy
We reserve the right to review and amend this Privacy Policy from time to time, particularly to take into account any changes to legislative or regulatory requirements. Updated versions will be made available on our website or are available on request.
8. You and Your Privacy
If you have any questions regarding any matters related to your privacy, or if you believe there has been a breach of your privacy, please contact us on:
| Mailing Address: |
The Privacy Officer
InsuranceLine Pty Limited
Reply Paid 62
Carlton South VIC 3053
|
| Email: |
privacy@insuranceline.com.au
|
| Phone: |
13 77 87
|
| Fax: |
1800 730 099
|